FAQ

Just click “Register” and follow the prompts. Allow 1-2 business days for us to approve your account based on your membership status and package, then look for a welcome email with more information. Do keep an eye on your spam or junk folder as it might go there.

If you know your username or the email you used to sign up, you can use the reset password button. If you don’t have that info, you’ll need to email us at training@creditbuildersalliance.org for help.

Just click My Courses from the main menu.

It depends. Each course page lists this info, so it’s best to check there.

You’ll receive a certificate of completion upon finishing any TI course. Once you finish, you’ll be prompted to view and download your certificate. If you need to find it again later, just go back to the course page, listed under My Courses.

CBA members automatically receive a discount on every course; some are even free for members. AFCs also receive a discount (ask your AFCPE contact for the code). If you purchase 25 or more seats in the same course, you will receive a bulk discount (email training@creditbuildersalliance.org for assistance).

Visit the Become a Member page on the CBA main site. Do note that individuals aren’t eligible for membership; organizations are. Your organization must be a 501(c)(3) nonprofit, a credit union, or a tribal or governmental agency to join.

Remember to allow 1-2 business days for your account to be approved. This is currently a manual process, and we need time to verify your membership status and package. We appreciate your patience!

Please don’t! Each individual should have their own login. Every employee at a member organization is eligible for a TI an account. Note that we do need you to use your work email address to sign up in order to verify your membership. Also note that certificates are issued in the individual’s name, not the organization’s.