Frequently Asked Questions

Accounts & Log-ins

Just click “REGISTER” and follow the prompts. Allow 1-2 business days for us to approve your account based on your membership status and package, then look for a welcome email with more information. Do keep an eye on your spam or junk folder as it might go there.

If you're a CBA Reporter, you will also need to log in to the reporting site. This site is completely separate from the Training Institute, so you will need separate logins. We strongly recommend against using the same login and password for both sites. If you're a CBA Access member, you'll also need to set up logins for each bureau from which you pull reports. These, too, are separate from the Training Institute and we recommend using different logins and passwords for better security.

If you know your username or the email you used to sign up, you can use the reset password button. If you don’t have that info, you’ll need to email us at training@creditbuildersalliance.org for help.

Please don’t! Each individual should have their own login. Every employee at a member organization is eligible for a TI an account. Note that we do need you to use your work email address to sign up in order to verify your membership. Also note that certificates are issued in the individual’s name, not the organization’s.

Course Questions

Just click My Courses from the main menu.

It depends. Each course page lists this info, so it’s best to check there.

You’ll receive a certificate of completion upon finishing any TI course. Once you finish, you’ll be prompted to view and download your certificate. If you need to find it again later, just go back to the course page, listed under My Courses.

Pricing & Registration

Remember to allow 1-2 business days for your account to be approved. This is currently a manual process, and we need time to verify your membership status. We appreciate your patience!

CBA members automatically receive a discount on every course; some are even free for members. AFCs also receive a discount (ask your AFCPE contact for the code). If you purchase 20 or more seats in the same course or course bundle, you will receive a 20% bulk discount (email training@creditbuildersalliance.org for assistance).

Once you've created your TI account and had it approved, add the course you want to take to your cart and then enter the code in the coupon box at checkout!

Registering for others is not currently an option on our site. For now, the individual taking the course should register themselves. We are looking into ways to make this option available in the future.

This option is not currently automated on our site. Please email training@creditbuildersalliance.org so we can assist you!

Visit the Become a Member page on the CBA main site. Do note that individuals aren’t eligible for membership; organizations are. Your organization must be a 501(c)(3) nonprofit, a credit union, or a tribal or governmental agency to join.

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