Lender Roundtable Series: Collections with Empathy

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Lender Roundtable Series: Collections with Empathy

March 18 @ 2:00 pm - 3:00 pm

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Collection practices are tricky for any nonprofit lender seeking to meet the needs of financially vulnerable consumers. A year into the COVID-19 pandemic, the need to balance borrower support with organizational sustainability is even more pronounced. Join us for our next Lender Roundtable Series webinar, as we explore how to integrate sustainable and empathetic collection practices into loan programming.

During this session, we will hear from two CBA Members, IRC CEO and Common Wealth Charlotte, on their approach to collections during this difficult time. In addition, CBA will provide a high-level overview of key areas of consideration including relevant laws, internal policy, and best practices in borrower communication and behavioral economics. Later this year, CBA will release a more robust training on Collections with Empathy for loan officers and program staff. Get your sneak peek during this webinar!

This session is a collaboration of CBA’s Lender Roundtable Series, designed to lift the work of CBA’s nonprofit consumer lender community, and our monthly Community Webinar Series.

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March 18
2:00 pm - 3:00 pm
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